Frequently asked Questions

When will my order be completed if I want to pick it up in person?

Our stores always have fresh pralines, chocolate bars, dragees and creams. If you have opted for personal collection, the order can be picked up at any time during opening hours. 

When will I receive my order if I have requested home delivery?

We will deliver the packages within 1-5 working days from the order. Our products are freshly made and sensitive to heat, so we ship on the days: Monday-Thursday, so that our products are not in the warehouse of the shipping company for more days. The package will arrive at the indicated address within 1-2 working days from dispatch. The GLS courier service also indicates the day and time of delivery via SMS and email.

If you would like delivery on a specific day, please indicate this in the notes field.

How can I pay?

In our e-shop it is possible to pay by card (Visa, Mastercard), or you can also choose the cash on delivery method, in which case you can pay in cash at the courier service, or in some cases also by credit card.

How should I store chocolate and pralines?

ZAX candies are freshly made and are tastiest when fresh, so we recommend that you do not store them for a long time. If you do, store them in a cool, dry place out of direct sunlight.

Is it possible to order abroad?

Yes, currently the GLS courier service allows delivery to the following countries:

Austria, Belgium, Bulgaria, Czech Republic, Denmark, France, Greece, Netherlands, Poland, Latvia, Lithuania, Norway, Italy, Portugal, Romania, Spain, Slovenia, Estonia, Ireland. In this case, cash on delivery payment is not possible. For orders to Hungary, choose ZAX Hungary in the menu above.

If someone is sensitive to milk and gluten, or is vegan, can they consume pralines and chocolate?

Yes, all the bars in our Single Origin collection are gluten-free and all our dark chocolate products are dairy-free. Our hazelnut cream called Zsutella is also dairy-free and gluten-free. Contact us by phone or email for currently available information.